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Company: Thompson Denver (Hyatt Hotels)
Location: Denver, CO
Job Type: Full-Time
Department: Front Office
Pay: $19.75/hour + $1.00/hour overnight shift premium
Job Summary
Thompson Denver, part of the Hyatt Hotels collection, is seeking a Front Office Host / Agent for overnight shifts. This guest-facing role is responsible for welcoming guests, completing the registration process, providing information about hotel services, processing payments, and delivering exceptional hospitality experiences. The ideal candidate is customer-focused, professional, and passionate about creating memorable guest experiences.
Responsibilities
- Welcome and register hotel guests
- Provide information about hotel services, amenities, and promotions
- Process guest payments and transactions
- Respond to guest questions and requests
- Maintain accurate guest records and documentation
- Deliver exceptional customer service throughout the guest stay
- Support hotel operations during overnight shifts
- Assist with front desk and administrative duties as needed
Requirements
- Strong customer service skills
- Excellent verbal and written communication abilities
- Ability to work in a fast-paced environment
- Ability to stand for extended periods
- Flexible availability including nights, weekends, and holidays
- Previous hotel front desk experience is helpful but not required
- Passion for hospitality and guest satisfaction
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Employee Stock Purchase Plan
- College Saving Plan options
- Paid vacation, holidays, and sick leave
- Family bonding and adoption assistance programs
- Complimentary and discounted Hyatt hotel stays
- Free employee meals during shifts
- Transit pass benefits
- Educational and wellbeing assistance programs
About Thompson Denver
Thompson Denver is a luxury lifestyle hotel located in downtown Denver and is part of the Hyatt Hotels collection. The hotel is known for providing personalized guest experiences, exceptional service, and a modern hospitality environment focused on creativity, inclusion, and professional growth.
Disclaimer
RatedWork is an independent job discovery and employment information platform focused on connecting job seekers with employment opportunities throughout the Denver metropolitan area. RatedWork is not affiliated with, endorsed by, sponsored by, authorized by, or acting on behalf of Hyatt Hotels Corporation, Hyatt Regency Denver Convention Center, or any of their affiliated entities unless explicitly stated.
This job listing has been independently researched, summarized, and published by RatedWork using publicly available employment information. The purpose of this listing is to help job seekers discover career opportunities and learn more about employers operating in Denver and beyond.
Job descriptions, compensation, benefits, qualifications, requirements, work arrangements, and application procedures are determined solely by the employer and may be modified, suspended, or removed at any time without notice. While RatedWork strives to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, availability, or continued existence of any job opportunity.
Applicants should review the official employer job posting and verify all details directly with Hyatt Hotels Corporation or Hyatt Regency Denver Convention Center before applying. RatedWork does not accept applications on behalf of employers, participate in hiring decisions, conduct interviews, negotiate employment terms, or guarantee employment outcomes.
All trademarks, logos, company names, product names, and brand assets are the property of their respective owners and are used solely for identification, informational, editorial, and commentary purposes. No affiliation, partnership, sponsorship, endorsement, or ownership relationship is implied.
